Support hours
Monday to Friday, 9 AM to 5 PM Eastern
Support is handled directly through the Northstar team while the pilot base is still small.
Support
Direct support for a focused pilot product
Northstar is still a private pilot, so the support model is intentionally direct and simple.
Best support route
support@northstarsafetyapp.com
Use this route for pilot questions, setup help, review feedback, or install blockers.
What merchants can expect
- Founder-led kickoff support
- One follow-up working session during the pilot
- Light async help during onboarding
- Clear boundaries around what is software versus legal advice
Current workspace access
The public site is meant to be open. The merchant workspace can remain restricted while the product is still in private pilot mode.
Typical support requests
What Northstar can help with during a pilot
Connecting Shopify, checking scopes, and running the first sync.
Understanding missing proof, stale proof, and which document should satisfy which checklist item.
Walking through a possible match, a false positive, or the first investigation record.